VoIP is one of the most innovative industry verticals. It keeps on coming up with amazing innovations and inventions. This also introduces some tools that you might have not heard about before. UCaaS (Unified Communication as a Service) is the new word in this industry that is invented with innovative VoIP development.
In this article, we will explore all the vital details about UCaaS for businesses, so you can use this innovation for your business at its best.
UCaaS definition
This solution is better known as everything as a service because, in a single communication platform, the VoIP software development company integrates all communication features and functionalities. This software is often developed for businesses that seek unified communication solutions without having a budget or interest in investing in the development of a UCaaS solution.
The providers of unified communication as a service will offer the solution as a hosted solution. Businesses will pay monthly rent along with a subscription fee. The provider will offer software as a rental solution, as well as the provider, which handles all technical aspects of the platform. The provider will fix all bugs and performance related roadblocks. He or she will also handle support-related functions.
UCaaS Features
Different UCaaS solutions can have different features depending on the audience it is going to serve. Some common features available in all solutions offering unified communication as a service are listed below:
Audio: All communication features for voice-based communication such as voicemail, call routing, call recording, call transfer, call forwarding, conference call, etc.
Video: All video call or conference-related features will be added to the software.
Instant messaging: Real time chat for one to one and group chat.
Content sharing: A UCaaS solution will provide features to share content. Majorly available features are screen share, file share, image share, etc.
These solutions also support audio video conference to let businesses conduct conferences and calls.
UCaaS Benefits
There are several advantages of using this solution that is developed by the best VoIP development company. Some of the major pros of UCaaS solutions are listed below:
No technical knowledge or expertise is required
Access to a unified communication solution
Seamless and quick installation and setup
One to one communication, plus, audio video conference features
High availability of the platform
Reliable solution and failover support
Excellent scalability
Extremely secure environment
Free calling and messaging facility
Amazing quality of service
Cut costs
Increase connectivity
And many more
Concluding note
Using unified communication solutions is necessary for all businesses for better connectivity and reach, plus, to stay in touch with clients across all touchpoints. All businesses might not have an interest in building the whole technology and here comes UCaaS in place with its amazing benefits.
If you are interested in VoIP development to build unified communication as a service platform, then Inextrix Technologies Pvt. Ltd can help. This company offers the best development services to develop tailored platforms. To learn more about this VoIP software development company and its services, please visit https://inextrix.com/
Originally Published By https://intelligentcallcentersoftware.wordpress.com/
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