VoIP (Voice over Internet Protocol) based communication tools are dominating the global telecommunication industry. This has not just increased the inclination toward VoIP-based communication solutions, but it has also increased the trend of investing in custom VoIP development. Investment in customization and development helps businesses leverage the power of bleeding-edge technologies.
AI (Artificial Intelligence) is one of the top trending technologies in the 21st century. It is influencing several technologies-driven processes and even paving the way to non-technical segments. As the VoIP industry is quite driven by technologies, AI has a major role in bringing some revolutionary features to this industry. To make your VoIP solutions future-proof, here are some of the top trends and predictions that are going to influence the VoIP industry with the implementation of AI. If you offer VoIP development services, then you must know these top trends and predictions.
Future Trends and Predictions
Robotic Process Automation (RPA)
Automation is already introduced by AI in different VoIP-based solutions. RPA is part of several VoIP-based solutions. RPA helps in automating tedious and monotonous jobs managed by VoIP solutions. For example, filling in data for forms is managed by RPA. This is a trending feature included by all companies.
As per the future prediction, RPA will manage more than 50% of jobs for VoIP software users.
Delivering personalized user experience
AI can predict customer behavior depending on past experiences and common grouping patterns. Moreover, AI effectively uses third party tools such as CRM systems. The current trend in the VoIP industry is personalizing user experience using customer data. The future prediction is personalizing customer experience using the predictive and emotion analysis capabilities of AI. Custom VoIP development will include AI-driven personalization tools in the customer care solutions.
Consolidated security
One of the major concerns of providers, regulatory authorities, and even customers in the VoIP industry is security breaches and hack attacks. AI is exceptional in monitoring real-time data and VoIP traffic. Moreover, it also detects irregularities and possible threats. Therefore, the implementation of AI-driven security mechanisms is trending. Moreover, development companies are going to make it mandatory in the future.
Sentiment analysis
AI has already invented solutions to identify emotions and nonverbal signs in voice and facial expressions. Right now, this technology can process recorded calls and historical data. This helps several businesses to improve their goal conversions. For example, customer care centers can deliver much better services to their customers. Moreover, lead generation departments can use this data to augment their sales strategy to increase sales. The future prediction is sentiment analysis will be performed in real-time.
Concluding notes
In conclusion, the new era of developing tailored and powerful VoIP solutions has commenced with the integration of AI capabilities. Several AI trends are already part of VoIP solutions developed by companies offering VoIP development services. In addition to that, companies will also embrace future enhancements in AI.
Inextrix Technologies is a leading company that offers custom VoIP development services to its clients. It also embraces AI trends in favor of its clients. To learn more about development services offered by Inextrix Technologies in different VoIP technologies, visit
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