Artificial Intelligence (AI) has brought revolutionary transformations in the VoIP development industry. The technological synergy between AI and VoIP is redefining the worldwide communication industry. VoIP development services that leverage the power of AI help in enhancing communication effectiveness, operational efficiency, and productivity. Therefore, several companies have already invested in research and development to identify the right opportunities for implementing AI into VoIP products and solutions.
If you are still thinking about whether to invest in AI driven VoIP solutions or custom VoIP development or not, then here are the top reasons that you must explore to define the next frontier in communication technology.
Add Emotional Intelligence
Emotional intelligence is an interesting domain, and it is now making communication solutions more reliable and personalized. Development companies can integrate AI driven emotional intelligence to personalize voice prompts used in the IVR system and similar solutions. Moreover, emotional intelligence can help in effectively making changes to call scripts, so that agents can deliver a more personalized pitch. In short, if you are interested in impressing your clients, then you must invest in AI driven VoIP solutions.
Intelligent Call Routing
A majority of VoIP solutions integrate call distribution strategies that are used to connect callers to the right agent in the right department. The AI based call routing rules help in identifying the right automatic call distribution rule for the specific call. Moreover, in the case of wholesale VoIP traffic, it can choose the termination route that is cheapest and still provides the best quality.
Enhanced Security
Certainly, there are several VoIP security tools developed by companies offering the best VoIP development services. These security tools such as STIR/SHAKEN protocol, fraud detection software, session border controller system, etc. are doing a brilliant job in safeguarding the VoIP infrastructure, network, and traffic. Implementation of AI into these security tools will augment the security system of the VoIP network. It will become a more reliable, faster, and robust security tool that can avoid more than 97% of attacks.
Data Analytics
Data is a very crucial asset for any business. However, it is necessary to use this asset mindfully and intelligently. A majority of companies fail to retrieve the real value of historical data that they have accumulated for years because they don’t have the right tools to extract information and patterns. Integration of AI with custom VoIP development helps in extracting the real potential of data. Moreover, AI can collect information from different sources and present them in graphical or standard report formats for further analysis to fast forward decision making.
Concluding Notes
In summary, AI is outstanding and its implementation in the VoIP industry has several benefits. A majority of companies using VoIP based communication solutions have started adopting AI driven features and modules to augment their business operations. If you don’t join this group of thought leaders, then you are more likely to stay behind your competitors.
Inextrix Technologies is one of the most experienced companies that integrate AI with VoIP. To learn more about its VoIP development services. To learn more about our VoIP application development offerings with the implementation of AI tools, please contact us.
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